vvji Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register an account on vvji, we collect the personal details you provide directly — including your name, date of birth, email address, and mobile number. We also collect financial information necessary to process deposits and withdrawals in Philippine pesos, such as your preferred payment method details. During gameplay, we automatically record technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform stability, detect fraud, and ensure that every player has a fair and consistent experience. We may also collect information you provide when you contact our support team, including the content of your messages and any documents you submit for identity verification. All collection is limited to what is genuinely necessary to operate the platform and comply with applicable Philippine regulations. We do not collect sensitive personal information such as government ID numbers unless specifically required for regulatory verification purposes.

2. How We Use Your Information

Your personal data is used primarily to create and manage your account, process transactions, and deliver the gaming services you have signed up for on vvji. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers and new features. Technical and gameplay data is analysed to improve platform performance, identify and resolve bugs, and monitor for any activity that may indicate fraud or abuse. Identity verification data is used solely to confirm that you meet the eligibility requirements to hold an account and to comply with our obligations under Philippine law. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review. Aggregated and anonymised data may be used for internal analytics and product development, but this data cannot be used to identify you individually. If you have any questions about a specific use of your data, our support team is available to clarify.

3. Sharing Your Data

vvji does not sell your personal data to third parties for marketing or any other commercial purpose. We share your information only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for their own purposes. We may disclose your information to Philippine regulatory authorities or law enforcement agencies if required to do so by law or in response to a valid legal request. In the event that vvji undergoes a business transfer or acquisition, your data may be transferred as part of that transaction, and you will be notified in advance. We do not share your data with other players or make your account details publicly visible in any way. Any third party that receives your data is subject to the same level of protection that we apply internally.

4. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are kept for the minimum period required by applicable financial regulations, after which they are securely deleted or anonymised. If you request the closure of your account, we will begin the process of removing your personal data from our active systems within a reasonable timeframe, subject to any retention obligations that prevent immediate deletion. Gameplay logs and session data are retained for a shorter period and are used primarily for fraud detection and dispute resolution. You may request information about the specific retention periods that apply to your data by contacting our support team. We review our retention practices regularly to ensure that we are not holding data longer than necessary. When data is no longer required, it is destroyed using secure methods that prevent recovery or reconstruction.

5. Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate or incomplete information associated with your account. If you believe that we are processing your data without a valid legal basis, you have the right to object to that processing and to request that we restrict or delete your data where permitted by law. To exercise any of these rights, simply contact our support team using the details provided on this site — we will respond to all requests within a reasonable timeframe. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. We will never penalise you for exercising your privacy rights, and doing so will not affect your ability to use the platform. If you are not satisfied with how we have handled your request, you have the right to raise a complaint with the relevant Philippine data protection authority.

6. Security Measures

vvji uses industry-standard security technologies to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law. While we take every reasonable precaution to protect your data, no system is completely immune to risk, and we encourage you to use a strong, unique password for your vvji account. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take prompt action.

7. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. When we make material changes, we will notify registered players through a notice on the platform or via the contact details associated with your account. The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so that you remain informed about how we protect your information. Continued use of the vvji platform after any changes take effect constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. All previous versions of this policy are superseded by the current version upon publication.